- Home
- General terms and conditions
General conditions
1. Applicability
1.1 These Terms and Conditions apply to all offers, packages, reservations, and agreements regarding accommodations which are rented out by Makkum Rent B.V., hereinafter referred to as Beach Resorts Makkum.
1.2 A number of accommodations at Beach Resorts Makkum are rented out by the owner themselves. Bookings are made directly through the owner, and not through Beach Resorts Makkum. Beach Resorts Makkum does manage the booking for these owners. This means you will receive the confirmation/invoice of your booking from Beach Resorts Makkum. Beach Resorts Makkum is not responsible for information provided by owners or bookings made through owners.
1.3 In these Terms and Conditions the term 'renter' indicates: the person entering an agreement with Beach Resorts Makkum regarding the renting of an accommodation or facility.
1.4 The renter, as stated on the confirmation/invoice, is personally responsible for their company in and around the accommodations.
1.5 Users and/or guests who are in the company of the renter, are subject to the same conditions as the renter, unless specified otherwise.
1.6 These Terms and Conditions are applicable regardless of any (previous) reference to potential private or Terms and Conditions. Beach Resorts Makkum rejects all Terms and Conditions the renter uses or refers to.
1.7 Agreements which are not in line with these Terms and Conditions are only valid when agreed upon in writing.
1.8 All accommodations at Beach Resorts Makkum are the property of private owners. Beach Resorts Makkum is commissioned to rent them out by their respective owners.
2.1 Beach Resorts Makkum only processes bookings by persons aged 18 or above. The person who books, the renter, has to be part of the travel group.
2.2 Beach Resorts Makkum reserves the right to reject the processing of a booking at any time, without providing any reason.
2.3 When Beach Resorts Makkum processes a booking, Beach Resorts Makkum will send a confirmation/invoice to the renter within 7 days after the booking was made. The renter has to check it for correctness immediately upon receipt. Beach Resorts Makkum has to be informed about any inaccuracies immediately.
2.4 The confirmation/invoice of the booking that was sent by Beach Resorts Makkum is also the invoice.
2.5 If the renter does not have a confirmation/invoice at their disposal within 7 days after the booking was made, the renter must contact Beach Resorts Makkum.
2.6 The renter and Beach Resorts Makkum enter an agreement at the moment Beach Resorts Makkum sends the confirmation/invoice of the booking to the renter.
2.7 By entering the agreement described in section 2.5, the renter accepts the Terms and Conditions.
2.8 The agreement concerns the renting of accommodations for recreational use, which is of short-term nature.
3.1 For group bookings, special conditions may be laid down regarding the supervision, deposit, and/or location/type of accommodations, while the size and purpose of the group can in some cases lead to the rejection of a group.
4. Modifications to the agreement
4.1 If the renter, after entering the agreement, wishes to alter it, Beach Resorts Makkum is not required to accept these alterations. If Beach Resorts Makkum does accept these alterations, Beach Resorts Makkum will bill the renter for alteration fees (see price list). The alteration fees are waived if the renter adds to the booking, or swaps to a more expensive period or accommodation.
4.2 If the renter, after the conclusion of the agreement, needs to change the number of guests, this can be done free of charge up to seven days before arrival. From seven days until arrival, no refunds can be made to the renter if they wish to change the number of guests.
5.1 If the renter and Beach Resorts Makkum agree to substitute the renter and/or one or multiple users, the renter remains severally liable to Beach Resorts Makkum for payment of any due fees (see section 4.1, plus potential additional fees associated with the substitution).
6.1 The renter is due to Beach Resorts Makkum the agreed upon rental fee and the compulsory additional fees. These can consist of: booking fees, bed sheets, final cleanup, resort fee, deposit, and any optional additional fees as stated in the confirmation/invoice of the booking.
6.2 As soon as the confirmation/invoice of the booking is sent by Beach Resorts Makkum, discounts and/or special offers can no longer be used.
6.3 All prices include VAT where applicable.
7.1 When booking, the renter must make a deposit of 50% of the rental price plus the reservation costs and (if concluded) the cancellation fund fee. Payment must be made within the term specified in the booking confirmation/invoice. Beach Resorts Makkum at the latest 8 weeks before the day the stay at Beach Resorts Makkum starts, as stated in the confirmation/invoice of the booking.
7.2 The remainder of the rental fee has to be received by Beach Resorts Makkum at the latest 8 weeks before the day the stay at Beach Resorts Makkum starts, as stated in the confirmation/invoice of the booking.
7.3 When booking within 8 weeks of the start of the stay, the entire booking fee has to be paid immediately upon reservation, or within 7 days of the date of the confirmation/invoice when booking over phone. If upon arrival the booking fee has not (fully) been transferred to the bank account of Beach Resorts Makkum yet, the renter has to immediately pay the (remainder) of the booking fee on the spot. When no payment such as described above is made, Beach Resorts Makkum can decline the renter the use of the accommodation. If the renter turns out to have issued a payment, but the fee has not been transferred to the bank account of Beach Resorts Makkum yet upon arrival, a restitution of the overpayment will occur afterwards.
7.4 When booking within 1 week of the start of the stay, the renter has to pay the entire booking fee upon arrival.
7.5 When not paying in time, the renter is in default immediately after the payment term expires. In this case, Beach Resorts Makkum will offer the renter the opportunity, in writing or by phone, to still pay the due fee within 7 days. If no payment is made, Beach Resorts Makkum reserves the right to terminate (cancel) the agreement, starting on the day the 7-day term has expired. The renter is liable for all damages Beach Resorts Makkum suffers or will suffer through this, including all costs which have been made related to your booking and the termination. Beach Resorts Makkum in any case has the right to bill cancellation fees per accommodation. In this case, the provisions in section 13 apply.
7.6 Beach Resorts Makkum reserves the right to bill related fees at any time, regardless of the legal reasons or claims.
8.1 The rented accommodation, as stated on the booking confirmation/invoice, can be occupied from 4 p.m. on the agreed day of arrival.
9.1 In order to make a stay at Beach Resorts Makkum as pleasant as possible for all guests, each visitor is obliged to abide by the (behavioral) rules established by Beach Resorts Makkum in the Park Regulation. The renter receives this Park Regulation when checking in, but it is also available on the website: www.makkumbeach.nl.
9.2 In accordance with local regulations, the renter must identify themselves when checking in. If the renter can not show an identification document, Beach Resorts Makkum is not able or allowed to accommodate the renter.
9.3 Each accommodation can only be lived in by the number of booked persons, as stated in the brochure. If the renter receives visitors in the rented accommodation, the renter has to inform the reception of this. If guests stay the night, a surcharge applies (sheets and resort fee). The Beach Resorts Makkum staff is authorized to check the number of booked persons in the accommodation.
9.4 Beach Resorts Makkum reserves the right to modify the format and opening hours of the park facilities. For necessary maintenance, the renter will (without entitlement to compensation) allow works to take place in the accommodation or other facilities during the stay.
9.5 The renter is required to rent and use bed sheets packages from Beach Resorts Makkum.
9.6 Upon violation of the rules included in these Terms and Conditions and/or the Park Regulation and/or not complying with instructions from the staff of Beach Resorts Makkum, Beach Resorts Makkum has the right to immediately remove the renter from the park, without any (partial) reimbursement of the rental fee and/or other fees.
9.7 If Beach Resorts Makkum has strong suspicions that the renter acts in violation of the law and/or public order and/or common decency, Beach Resorts Makkum is authorized to access the accommodation.
9.8 If Beach Resorts Makkum suspects a disruption/calamity related to power, water, gas, or something similar is occurring in the accommodation, Beach Resorts Makkum is authorized to access the accommodation.
9.9 When the renter reports a disruption to Beach Resorts Makkum, the staff of Beach Resorts Makkum will enter the accommodation, unless the renter explicitly objects.
10.1 Depending on the accommodation, a maximum of one or two pets of the renter are allowed. If the renter and/or a different user wishes to bring pets, this must be reported when booking. In this case, Beach Resorts Makkum charges the renter a surcharge and additional cleaning fees. Beach Resorts Makkum reserves the right to reject pets without giving any reason. In some accommodations pets are not allowed.
10.2 Outside the accommodation, pets have to be on a leash. On-site instructions must be followed. Pets cannot cause nuisances for the other guests.
10.3 Pets in cages are admitted free of charge (if this is reported when booking).
10.4 Pets of visitors are not allowed.
10.5 If a pet is found in the accommodation, without it being reported in the booking, €50 administration fees plus cleaning and stay fees are taken out of the deposit.
11. Use of accommodation and inventory
11.1 A full inventory is present in the accommodation. The renter needs to check this upon arrival, and immediately report any shortages and/or damages. The inventory lists are in the kitchen cabinets.
11.2 It is not allowed to move furniture/beds/blankets etc. outside. At the apartments, the hall and corridors can not be used as storage.
11.3 The renter is severally liable for an orderly course of affairs in and around the rented accommodation and elsewhere on the park, insofar as the renter and their company influence this.
11.4 Furthermore, the renter is always liable, not affecting the liability of other users, for damages through destruction and/or loss of and/or damage to inventory/appliances and/or accommodation. Any damage immediately has to be reported to Beach Resorts Makkum by the renter and compensated on-site. This does not hold when the renter can prove that the occurrence of the damage is not attributable to themselves, other users, or one of the members of their company.
11.5 When theft is discovered, this will always be reported to the police.
11.6 If smoking in a nonsmoking accommodation is discovered, a fine of at least €500 will be charged.
12.1 Beach Resorts Makkum points out that reservations you make are legally final. The right of withdrawal (the so-called reflection period) of 14 days, does not apply to agreements with Beach Resorts Makkum that you enter into.
12.1.1 If a booking is cancelled more than 28 days before the day of arrival, 30% of the agreed rental price, as stated in the confirmation/invoice, is owed, plus reservation costs and any preference costs, with a minimum of €75.
12.1.2 If cancellation is made 28 days or less before the day of arrival, the total rental price, as stated in the written confirmation/invoice, is owed, plus reservation costs and any preference costs.
12.1.3 The payment of the provisions under article 13.1.1 must be in the possession of Beach Resorts Makkum no later than 14 days after the date of the cancellation invoice.
12.2 If Beach Resorts Makkum has already received (part of) your payment, it will be used to settle the cancellation costs (article 13.1.1) upon refund of the (partial) payment.
12.3 The renter can insure themselves against the risk of cancellation by participating in the cancellation fund at the same time as making the reservation or by taking out a cancellation insurance with third parties.
12.4 If the renter has not arrived within 24 hours after the agreed date without further notice, this will be considered a cancellation and the costs as mentioned in 13.1.2 will be charged.
13. Force majeure and amendment proposal
13.1 If Beach Resorts Makkum is (temporarily) unable to (partially) execute the agreement due to force majeur, Beach Resorts Makkum will present the renter with a change proposal (for a different accommodation and/or period etc.)
13.2 Force majeur is defined as when the execution of the agreement is (partially or temporarily) prevented by circumstances beyond the will and influence of Beach Resorts Makkum. This includes danger of war, staff strikes, blockades, fire, flooding, and other disruptions and events.
13.3 The renter is entitled to reject the amendment proposal. In this case, the renter has to communicate this rejection within 14 days of the receipt of the amendment proposal. Subsequently, Beach Resorts Makkum has the right to terminate the agreement with immediate effect. The renter is then due a waiver and/or restitution of (the already paid part of) the rental fee. Beach Resorts Makkum will then not be held to compensating any damages.
14.1 Beach Resorts Makkum has the right at all times to terminate the agreement with immediate effect if personal details of you and/or other users are provided incompletely and/or incorrectly when booking. In such case, no restitution of the rental fee or part of it will take place.
15.1 Beach Resorts Makkum accepts no liability for theft, loss or damage of/to property or persons of any nature whatsoever, during or as a result of a stay at the park and/or rent/use of an accommodation of Beach Resorts Makkum. Unless there is demonstrable intent or gross fault on the part of Beach Resorts Makkum or (one of) its employees.
15.2 Liability for damage consisting of loss on the part of travel companion or business and other consequential damage is excluded under all circumstances.
15.3 Beach Resorts Makkum is not liable for malfunctions in the service or defects in services provided by third parties.
15.4 Beach Resorts Makkum is not liable for oral or written information and publications of third parties.
15.5 The renter is jointly and severally liable for all loss and/or damage to the rented accommodation and/or other property of Beach Resorts Makkum arising during its use by the renter and/or other users, regardless of whether this is the result of acts or negligence of the renter and/or of third parties who are in the park with their permission.
15.6 The renter indemnifies Beach Resorts Makkum against all claims regarding damage by third parties that are (partly) the result of any act or negligence of the renter themselves, other users, travel companions or third parties who are at the park with their permission.
15.7 In the event of incorrect use or leaving and/or excessive pollution of the accommodation, additional costs will be charged. The renter is required to immediately pay these.
16.1 If a (day) visitor or renter (together with their party) is at the park, it is possible that they accidentally end up in a photo for a Beach Resorts Makkum publication. In this case their consent to use the photo in the publication is assumed, even when they are recognizable in the photo.
17.1 Depending on the accommodation, Beach Resorts Makkum offers the renter and any persons accompanying the renter access to the internet via a WiFi network or via cable.
17.2 The renter is responsible for the correct use of the internet as well as the necessary hardware and software, configuration, peripheral equipment and connections to support it and measures to protect the computer or operating system.
17.3 Beach Resorts Makkum is not liable for damage resulting from the use of the internet or as a result of network failures.
17.4 The renter and those accompanying them must behave when using the internet as may be expected from a responsible and careful internet user and to respect the legal rules. They will refrain from behavior which can inconvenience other internet users or can damage Beach Resorts Makkum in the most general sense. Renters and those who accompany the renter will refrain from visiting internet websites which are unlawful or are not in accordance with the reputation of Beach Resorts Makkum as provider of accommodations.
17.5 In the event of nuisance from third parties and/or (other) internet abuse by the renter or those accompanying the renter, Beach Resorts Makkum has the right to block access to the internet, whether or not completely, without further notice.
17.6 The renter indemnifies Beach Resorts Makkum against claims from third parties for compensation of damage that these third parties could (attempt to) claim from Beach Resorts Makkum in any way, insofar as this claim is based on the use of the internet made by the renter or those who accompany them.
18.1 Despite the care and effort of Beach Resorts Makkum, the renter may believe that they have a justified complaint related to the holiday accommodation. The renter first needs to inform the reception of Beach Resorts Makkum of this complaint immediately and on-site, in order to give Beach Resorts Makkum the opportunity to resolve the complaint.
If the complaint was not handled satisfactorily, the renter has the opportunity to file a complaint in writing within 30 days after their departure from Beach Resorts Makkum at: Makkum Rent B.V., c/o the management, Postbus 72, 8754 ZP Makkum, including the booking number, personal data, date of stay, and park address.
The complaint will then be handled with the utmost care once more. Should this still not lead to a satisfactory solution, the renter has the opportunity to have the complaint handled by the Consumer Complaints Board Recreation in The Hague, or to submit it to the court with jurisdiction under law until up to 90 days after departure from Beach Resorts Makkum. The decision of the Consumer Complaints Board has the strength of a binding advice.
Complaints that have not been reported to the reception during the stay will not be considered anymore at the checkout or after the departure.
19. Applicable law
19.1 The agreement between you and Beach Resorts Makkum is exclusively governed by Dutch law.
20.1 You are responsible for having the valid travel documents required for your destination. Beach Resorts Makkum does not accept any liability that follows from not possessing the correct travel documents.
21.1 Any apparent printing and typesetting errors are not binding to Makkum Rent B.V. All previous publications expire with these Terms and Conditions.
21.2 These Terms and Conditions also apply to the current price list accompanying the brochure.
21.3 The contracting party is Makkum Rent B.V., Langezand 2, 8754 HR Makkum. The renter can address correspondence to Postbus 72, 8754 ZP Makkum.
21.4 Makkum Rent B.V. is the official management and rental agency of Villa Park Makkumerstrand, Resort Makkum in Zee, Residence Sudersee and apartments Zuiderzee State.
21.5 Villa Park Makkumerstrand, Resort Makkum in Zee, Residence Sudersee, Apartments Zuiderzee State and Beach Hotel de Vigilante are part of Beach Resorts Makkum.
21.6 These Terms and Conditions apply to all bookings made directly or indirectly at Beach Resorts Makkum, with the exception of Beach Hotel de Vigilante. Here, the Terms and Conditions of the Uniforme Voorwaarden Horeca (UVH) apply. The content of our publications is subject to modifications.
21.7 All data provided to us by the renter will be included in a file. This data file is used for our guest administration. This data can also be used to provide targeted information and promotions about our products and services, by us and not by third parties. If the renter does not value the sending of relevant information or promotions, the renter can send a message to:
Beach Resorts Makkum, Postbus 72, 8754 ZP Makkum or to: Makkum Rent B.V., Langezand 2, 8754 HR Makkum or by email: info@makkumbeach.nl